Account

Delete Your Data

You have the right to delete your Geneviva account and all associated data at any time. California residents have this right under the California Consumer Privacy Act (CCPA). EEA and UK residents have this right under GDPR Article 17 (right to erasure). All users have this right regardless of location. We will process your request immediately.

Delete your account yourself

Sign in, open the menu (Tools on a computer, ☰ on a phone) and choose Account → Delete my account. You'll see exactly what will happen before anything is deleted, and confirm with your password — or, if you sign in with Google, Facebook or Yahoo, with a link we email you.

⚠ Deletion is permanent and happens immediately. Download a backup first if you want a copy (the same screen offers it).
Sign in to delete my account

Can't sign in? Email hello@geneviva.app from the address on your account with the subject "Delete my account".

What gets deleted

  • Your account and your Google, Facebook or Yahoo sign-in link
  • Trees only you use, with all their people and relationships
  • All photos and stories you uploaded
  • Health notes you added, reminder emails and invite history
  • All usage logs tied to your account

What isn't deleted

  • Trees you share with relatives are handed over to the longest-standing editor (or member), so the family's work isn't lost. They're told by email.
  • Your card in a relative's tree stays in their tree, looked after by its owner.
  • Content added by other family members to trees they own (not yours) — they control their own data.
  • Anonymized, aggregated analytics that cannot be linked back to you.

If you have questions or need to export your data first, email hello@geneviva.app.